Research

My dissertation work focused on consumer responses to product and service failures addressed using digital means in traditionally "offline" environments.

Omitted temporarily.

Pagiavlas, Sotires and Felipe Thomaz, “User-Generated Service Online: The Moderating Role of Firm Involvement.” Dissertation Essay 2.

Thomaz, Felipe and Sotires Pagiavlas, “Soon We Might All Be Dark Web Denizens: Exploitation of the Customers’ Digital Footprint, the Push Towards Extreme Privacy Measures, and the Loss of Marketing Acuity.”